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Frequently Asked Questions

From file formats to order minimums, we’ve covered the basics to help you get started.

What is your minimum order quantity?

We love working with everyone from small startups to large teams. Our minimum for custom Embroidery is 1 item, and for DTF Printing, it is 1 item.

Can I bring my own garments?

We prefer to supply the garments to ensure the quality of the print or stitch. However, if you have a specific item you’d like to use, please contact us first so we can check if it’s compatible with our equipment.

What file formats do you need for Embroidery?

For embroidery, we require specialized stitch files in .EMB or .DST format. These files contain the specific instructions our machines need to create your design (stitch density, thread paths, etc.).

If you only have a standard image file (like a .JPG, .PNG, or .PDF), we offer a digitization service. We can digitaze your design into the required stitch format for a one-time setup fee.

Please contact us for a consultation.

What file formats do you need for Printing?

To ensure the highest print quality, we prefer Vector files. Here is a quick breakdown of what works best: .AI or .EPS. Also, .PNG or .JPG only if they have high-resolution (300 DPI+).

I don’t have a logo. Can you help me design one?

Yes, we have an in-house design team! We can help you bring your vision to life. Reach out for a consultation.

Can I see a mockup before production?

Yes. We provide a digital proof for every custom order to ensure we are on the same page. We will not move into production until you have reviewed and provided your final approval.

How long will my order take?

Our standard turnaround time is 3 to 5 business days once your final proof is approved and garments are in stock.

Do you offer rush orders?

Need it fast? We can often accommodate rush orders for an additional fee. Please reach out as soon as possible so we can check our production schedule.

How will I know when my order is ready?

We will send you an email or SMS notification as soon as your order has passed our quality check and is ready for pickup or has been shipped out.

Ready to Get Started?

Let's disccus your branding goal and explore the best solutions for your needs.

OUR LOCATION

  • 3046 Del Prado Blvd S, Suite 2F, Cape Coral, FL.

  • 239-445-2600

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